By placing an order through our online store, you are accepting the Terms and Conditions (the "Conditions") applicable to all articles posted on our website, www.ibersweet.com (the "Website"). Please read the Terms and Conditions of Sale carefully before placing your order. If you do not agree with these Conditions, you will not be able to order any item from the Website. The website is managed and controlled by António Carlos Ribeiro Teixeira, headquartered at Rua Madoufe, 46, 4455-477 Perafita, sole trader nº 127.447.326. Some services available on this website are provided by third-party companies hired for this purpose, in the name and on behalf of IBERSWEET, namely for the transportation of the purchased goods. When placing an order through the Website, you certify and expressly declare that: There is no legal impediment on your part to conclude contracts; He is over 18 years old. Your order is equivalent to a purchase proposal and only becomes binding when it is expressly accepted by sending an email with confirmation of the same. The articles will be IBERSWEET property until they are properly collected. Upon delivery, the item becomes the responsibility of the recipient.
The articles presented on this website are available for sale at the prices indicated in euros. The prices shown include VAT at the legal rate in force, but do not include shipping. The shipping costs will be presented before placing the order, taking into account the value in euros of the total of your order, you can consult more information on the Shipping Costs page. Free shipping is applicable in mainland Portugal for orders over € 29 and in mainland Spain for orders over € 39. Products will be subject to availability in stock and current market conditions. In the event that an article is not available, this information will appear on the website. In the event of an unforeseen stock-out situation after ordering, it will be duly communicated to you.
Payments can be made using the following methods: PayPal, Visa and MasterCard, ATM reference, MBWay, Payshop and bank transfer. Your order will only be processed after good collection. In case the payment is made with ATM or Payshop, the payment must be made within 3 days. After this period, you will receive an email notification of the order cancellation. In the case of payment via bank transfer, you must process the payment within a maximum period of 3 days, and the payment confirmation process may delay the processing of your order. IBERSWEET reserves the right to cancel the order if payment is not authorized or if there are doubts about its good collection.
Delivery will be made to the delivery address you select, provided it is in one of the countries where we have a delivery service, or at one of our pick-up points. For this purpose, the system automatically assumes your profile address, or the address of the lifting point. However, in the ordering process, in the “delivery” step, you can edit this address or even add an alternative address. The delivery time of your order varies depending on the country of destination and the chosen carrier. If it is impossible to deliver within the estimated time, the maximum delivery period will be 30 days. You will be informed about the delivery of your order via email or sms (we suggest that you keep both updated in your profile and in your delivery details, which you can update at the time of purchase). It is your responsibility to ensure that it will be available on the day of delivery of the order. After two delivery attempts (first delivery attempt + possibility to pick up at the local post office depot), the products will be returned and you will be credited with the full refund of the amount spent on the purchase (does not include shipping charges) . From that moment on, if you are still interested in receiving the product, you will have to re-order from our Online Store.
Right of Free Resolution
The consumer has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason. The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party appointed by you, other than the carrier, the physical possession of the property. In order to exercise your right of free resolution, you must communicate to us by letter to IBERSWEET Consumer Service, Rua Madoufe, Nº46; 4455-477 Perafita, or to [email protected], your decision to terminate this contract by means of an unambiguous statement (for example, letter sent by post, fax or e-mail). You can use the form template of resolution, but this is not mandatory. For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period. In the event of termination of this contract, you will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive normal shipping method offered by us) ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise by you; in any case, it does not incur any costs as a result of such reimbursement. We collect the goods and bear the costs of returning the goods. It is only responsible for the depreciation of assets resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the assets. The right of withdrawal does not apply to food products.
Periodically and according to the promotions that are in force, the purchase of products may be subject to special offers. To have access to promotions carried out in the online store, consumers must be registered on the website. The prices and promotions applied to the products of your order will be those indicated on the website when making your purchase, regardless of the offers or promotions existing on the day of delivery of the order. All promotions in force in our online store (marked with a "before" and a "now" price) are limited to existing stock. Some promotions (namely value discounts) are not cumulative, so the system may not validate their simultaneous use. All orders placed by customers are subject to physical confirmation of stocks due to the impossibility of guaranteeing the full real-time update of the online platform.
These Conditions can be changed whenever necessary. The applicable terms and conditions will be those in force at the time you place your order, unless a change to said terms and conditions is required by law or by a competent authority. These Conditions are governed by Portuguese law and the parties agree to submit to the jurisdiction of the Portuguese Courts, and the Porto District should be chosen for conflicts resulting from this contract or, alternatively, in the event of a dispute arising from a product claim. purchased exclusively through our website, you can submit your complaint on the Online Dispute Resolution Platform
You can also use an Alternative Dispute Resolution Entity:
European Online Dispute Resolution Platform https://webgate.ec.europa.eu/odr
CNIACC - National Center for Information and Arbitration of Consumer Conflicts Email: [email protected] www.arbitragemdeconsumo.org
Coimbra District Consumer Conflict Arbitration Center E-mail: [email protected] http://caccdc.org.pt/
Consumer Disputes Arbitration Center of Madeira Region E-mail: [email protected]
Algarve Information, Mediation and Arbitration Center E-mail: [email protected] http://www.cimaal.pt/home/
More information at Consumer Portal www.consumidor.pt